Frequently Asked Questions

Extra4K is an IPTV service that lets you watch live TV channels, movies, and TV series on any device — your TV, phone, tablet, or computer. We offer over 46,000 live channels and 99,000+ movies and series in HD, Full HD, 4K, and 8K quality.

We cover channels from USA, UK, Canada, Latin America, Europe, Middle East, and many more regions. This includes sports, news, entertainment, kids, movies, and local channels. Contact us on WhatsApp for a full channel list.

Yes! We offer a free trial so you can test the service before subscribing. Contact us on WhatsApp to request your free trial — no payment required.

Each subscription allows 1 simultaneous connection — meaning you can watch on one screen at a time. You can install the app on multiple devices but only stream on one at the same time. Contact us if you need more connections.

Extra4K is an IPTV streaming service. As a subscriber, you are responsible for complying with the laws and regulations in your country regarding IPTV and streaming services.

In most IPTV apps (like TiviMate or IPTV Smarters), you can find your expiry date under Settings → Account Info. You can also message us on WhatsApp and we'll check for you instantly.

We offer flexible plans starting from $6.25/month. Visit our Pricing page for full details. We offer 6-month and 12-month subscriptions — the longer the plan, the better the price.

Yes. Contact us on WhatsApp anytime and we can adjust or upgrade your subscription.

Because we offer a free trial before any payment, we do not offer refunds after activation. If you experience any technical issue, contact our support team — we will resolve it.

We try to keep prices stable. Subscribers are always notified in advance of any changes via WhatsApp.

Extra4K works on Amazon Firestick, Android TV boxes, Samsung Smart TV, LG Smart TV, Android phones/tablets, iPhone/iPad, Apple TV, Windows PC, Mac, and MAG boxes. Basically any device that supports an IPTV player app.

We recommend our official 8K Player app (available on the Download page). For other devices: TiviMate for Firestick/Android TV, SS IPTV for Samsung/LG Smart TVs, and IPTV Smarters Pro for iPhone and iPad.

Visit our Download page for step-by-step instructions. On Firestick and Android TV, use the Downloader app with code 435434. On Android phones, download the APK directly from extra4k.us/8kplayer.apk.

Install SS IPTV from your TV's App Store. Open it, go to Settings → Extensions → Add, choose Xtream Codes, and enter your username, password, and server URL. Full instructions are on our Setup Guide page.

Download IPTV Smarters Pro from the App Store. Open it, tap Add New User → Login with Xtream Codes API, and enter your credentials. See our full Setup Guide for details.

Yes. Download VLC Media Player for free from videolan.org. Open VLC → Media → Open Network Stream, and paste your M3U link. We send this link to you on WhatsApp.

First, check your internet speed. You need at least 10 Mbps for HD and 25 Mbps for 4K/8K. Try connecting your device to the router with an ethernet cable instead of Wi-Fi. In your app settings, increase the buffer size. If the issue continues, contact us on WhatsApp.

First, refresh your channel list in the app (pull to refresh or go to Settings → Update Playlist). Try a different channel to check if it's one specific channel or all channels. Check our server status on the Support page. If multiple channels are down, contact us immediately on WhatsApp.

Make sure you are entering the server URL, username, and password exactly as sent on WhatsApp — including the http:// and port number in the server URL. Check there are no extra spaces. Also confirm your subscription has not expired. If still not working, message us on WhatsApp.

In your IPTV app, go to Settings and force a refresh of the EPG data. Make sure your device's date and time are set correctly (set to automatic). EPG loading can take up to 10 minutes after setup. Contact us if it never loads.

VOD (movies and series) requires a good connection — at least 15 Mbps recommended. Try pausing the movie for 30 seconds to let it buffer. If a specific title always fails, let us know on WhatsApp.

No problem. Message us on WhatsApp with the name or phone number you used when subscribing, and we'll resend your credentials right away.

We accept Western Union, MoneyGram, Ria Money Transfer, WorldRemit, Remitly, and Binance Pay (crypto). All payments are handled via WhatsApp — contact us and we'll send you the payment details.

Message us on WhatsApp before your subscription expires. Tell us which plan you want, complete the payment, and your subscription is extended instantly with no interruption to your service.

After your payment is confirmed, your subscription is activated immediately. We send your credentials on WhatsApp within minutes.

All payments go through established money transfer services (Western Union, MoneyGram, etc.) or Binance Pay. These are all secure, trusted platforms.

Yes! We have a full reseller program with wholesale pricing. You buy credits and use them to create subscriptions for your customers. Visit our Reseller page for full details.

We offer two servers: LION OTT (SD/HD/FHD, affordable) and 8K OTT (FHD/4K/8K, premium). Each has its own credit pricing. See the Reseller page for pricing tables.

Yes. Minimum is 10 credits for LION OTT and 120 credits for 8K OTT. Contact us on WhatsApp to get started.

Yes. Resellers get priority support on WhatsApp 24/7. We also provide panel access and tools to manage your customers.