Privacy Policy
1. Information We Collect
When you use Extra4K IPTV, we may collect the following information:
- Contact information: Your name and WhatsApp number or phone number, provided when you subscribe or contact us.
- Account credentials: Username and password created for your IPTV subscription.
- Device information: Device type and MAC address (required for MAG box users).
- Payment information: Transaction details via the payment services you use (Western Union, MoneyGram, Binance Pay, etc.). We do not store your full payment details.
- Usage data: General information about your use of the service (connection activity, subscription status).
2. How We Use Your Information
We use the information we collect to:
- Provide and manage your IPTV subscription
- Send your account credentials and service updates via WhatsApp
- Process payments and renewals
- Provide customer support and troubleshoot issues
- Prevent unauthorised access and protect our service
- Notify you of important service changes or updates
We do not use your information for advertising, analytics resale, or any purpose outside of providing you with the Extra4K service.
3. Information Sharing
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
We may share limited information only in the following circumstances:
- Service providers: Server and infrastructure providers necessary to deliver the IPTV service. They process data only as instructed by us.
- Legal requirements: If required by law or legal process, we may disclose information to comply with applicable regulations.
4. Data Security
We take reasonable measures to protect your information from unauthorised access, loss, or misuse. Your account credentials are stored securely and are not shared with third parties.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
You are responsible for keeping your username and password confidential. Do not share your credentials with others.
5. Cookies
Our website (extra4k.us) may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information.
You can disable cookies in your browser settings at any time. This will not affect your ability to use the Extra4K IPTV service.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your personal data (subject to service requirements)
- Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us via WhatsApp or email (see Section 10).
7. Third-Party Services
Our service involves the use of third-party platforms including WhatsApp (for communication), payment transfer services (Western Union, MoneyGram, Ria, WorldRemit, Remitly, Binance Pay), and server infrastructure providers.
These services have their own privacy policies. We encourage you to review the privacy policies of any third-party services you use in connection with Extra4K.
8. Children's Privacy
Extra4K IPTV is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated to subscribers via WhatsApp.
Continued use of the Extra4K service after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: