🛟 Customer Support
We're Here to Help You
Need help with your subscription, device setup, or account? Our support team is available 24/7 via WhatsApp — we typically respond within minutes.
Live Support
Fastest Response
WhatsApp
Chat directly with our support team. Get help with setup, troubleshooting, renewals, and anything else — usually within 5 minutes.
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⚡ Fast
Telegram Channel
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Follow our Telegram channel for service announcements, maintenance updates, and quick tips for your IPTV setup.
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📧 Email
Email Support
support@extra4k.us
For detailed issues, billing questions, or account requests. We reply within 24 hours on business days.
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Server Status
Live status of all Extra4K servers and services.
Quick Help
Jump to the most common topics.
📱
Device Setup
Firestick, Android, Smart TV, PC
🔑
Account & Login
Password, credentials, activation
💳
Billing & Renewal
Payments, subscription, plans
🛠️
Troubleshooting
Buffering, freezing, no signal
Frequently Asked Questions
Find answers to common questions below.
How do I set up Extra4K on my Firestick? ▾
Download the "Downloader" app from the Amazon App Store. Enable "Apps from Unknown Sources" in Settings → My Fire TV → Developer Options. Open Downloader, enter the IPTV player URL we provide, and install it. Then open the player and enter your M3U URL or login credentials sent to you via WhatsApp.
How do I activate my subscription? ▾
After payment is confirmed, your credentials (username, password, and server URL) will be sent to you via WhatsApp within minutes. Use these to log into your IPTV player app on any supported device.
My stream is buffering or freezing — what do I do? ▾
First, test your internet speed — we recommend at least 10 Mbps for HD and 25 Mbps for 4K/8K content. Try switching from Wi-Fi to a wired Ethernet connection. In your IPTV player settings, try lowering the stream buffer size. If the issue persists, contact us on WhatsApp and we'll check your connection from our end.
How do I renew my subscription? ▾
Simply message us on WhatsApp before your subscription expires. We accept Western Union, MoneyGram, Ria, Remitly, WorldRemit, and Binance Pay. Once payment is confirmed, your subscription is extended instantly with no interruption.
Can I use my subscription on multiple devices? ▾
Each subscription is for 1 device (1 connection) at a time. If you need more simultaneous connections, you'll need additional subscriptions. Contact us to discuss multi-connection options.
What devices are supported? ▾
Extra4K works on Amazon Firestick / Fire TV, Android TV boxes and phones, Smart TVs (Samsung, LG, Sony), iPhone & iPad, Windows and Mac computers, and MAG boxes. Basically any device that supports an IPTV player app.
What is the difference between LION OTT and 8K OTT? ▾
LION OTT is our entry-level server offering SD, HD, and Full HD quality at a lower price. 8K OTT is our premium server with Full HD, UHD, 4K, and 8K streams for the best picture quality. If you have a 4K TV and fast internet, we recommend 8K OTT.
I forgot my login credentials — what do I do? ▾
No problem. Just message us on WhatsApp with the phone number or name you registered with, and we'll resend your credentials immediately.
How do I set up Extra4K on my Firestick? ▾
Download the "Downloader" app from the Amazon App Store. Enable "Apps from Unknown Sources" in Settings → My Fire TV → Developer Options. Open Downloader, enter the IPTV player URL we provide, and install it. Then open the player and enter your M3U URL or login credentials sent via WhatsApp.
How do I set up on Android TV / box? ▾
Install an IPTV player from the Play Store (we recommend TiviMate or IPTV Smarters Pro). Open the app, select "Add Playlist" or "Add Account", then enter your Xtream Codes or M3U URL provided in your welcome message.
How do I set up on Smart TV (Samsung/LG)? ▾
Search for an IPTV player in your Smart TV app store (Smart IPTV or SS IPTV for Samsung; IPTV Smarters for LG). Install and open the app, then enter your M3U URL or Xtream Codes login details.
What IPTV players do you recommend? ▾
For best experience: TiviMate (Android TV — best overall), IPTV Smarters Pro (all platforms), GSE Smart IPTV (iOS/Mac), and VLC (Windows/Mac for basic use). We'll send you a recommended app link when you sign up.
How do I activate my subscription? ▾
After payment confirmation, your credentials (username, password, server URL) will be sent via WhatsApp within minutes. Use these in your IPTV player app.
I forgot my login credentials — what do I do? ▾
Message us on WhatsApp with the name or number you registered with, and we'll resend your details right away.
Can I use my subscription on multiple devices? ▾
Each plan allows 1 simultaneous connection. You can install the app on multiple devices but only stream on one at a time. Contact us for multi-connection options.
How do I check when my subscription expires? ▾
In most IPTV players (like TiviMate or IPTV Smarters), you can see your account expiry date in the Settings or Account Info section. You can also ask us on WhatsApp and we'll check for you.
What payment methods do you accept? ▾
We accept Western Union, MoneyGram, Ria Money Transfer, WorldRemit, Remitly, and Binance Pay (crypto). All payments are handled via WhatsApp — contact us and we'll send you the payment details.
How do I renew my subscription? ▾
Message us on WhatsApp before your subscription ends. Confirm your preferred plan, complete the payment, and your subscription is extended instantly — no service interruption.
Do you offer refunds? ▾
We offer a free trial period so you can test before committing. Due to the nature of digital services, we do not offer refunds after activation. If you experience any issues, contact our support team and we'll do our best to resolve them.
How much does a subscription cost? ▾
Visit our pricing page for current plans. We offer 6-month and 12-month plans with free trial available. Resellers get wholesale pricing — see our reseller page.
My stream is buffering or freezing — what do I do? ▾
Check your internet speed (need 10+ Mbps for HD, 25+ Mbps for 4K). Try a wired Ethernet connection instead of Wi-Fi. In your player settings, increase the buffer size. Restart your router and device. If still buffering, contact us on WhatsApp.
Channels are showing "No Signal" or black screen ▾
First, refresh your channel list in the IPTV player. Check our server status above. Try a different channel to see if it's channel-specific. If multiple channels are down, message us on WhatsApp — we'll investigate immediately.
My login credentials are not working ▾
Double-check that you're using the correct server URL (it matters whether it's http or https, and the exact port). Make sure there are no extra spaces. Check your subscription hasn't expired. If still not working, contact support on WhatsApp.
EPG / TV guide is not loading ▾
In your IPTV player, go to Settings and force a refresh of the EPG data. This can take a few minutes. Make sure your device time and timezone are set correctly. If the guide still doesn't load after 10 minutes, contact us.
VOD content is not loading / slow ▾
VOD (movies/series) requires a good connection — 15+ Mbps is recommended for HD movies. Try pausing and letting it buffer for 30 seconds before playing. If a specific movie is always slow, let us know via WhatsApp.
Still Need Help?
Our support team is online 24/7. Just send us a message on WhatsApp and we'll sort you out fast.